Personal Development Trainings
·   Assertiveness Skills / Handling Difficult People
·   Coaching Skills / Coaching & Developing People
·   Innovative Problem Solving
·   Leadership Skills
·   Listening & Questioning Skills
·   Management Development Programmes
·   Modular Management Programmes – team leader to Director level
·   Managing Meetings / Running and Chairing Meetings
·   Negotiating Skills
·   Presentation Skills
·   Selection Interviewing Skills – competency based interviewing / Recruitment and Selection
·   Supervisory Skills
·   Team Building
·   Thriving Under Pressure – Stress Management
·   Time Management
·   Train the Trainer
·   Communication Skills
·   Competencies
·   Conflict Resolution
·   Customer Service
·   Diversity
·   Emotional Intelligence
·   Learning Methodologies
·   Mentoring and Coaching
·   People Management and Motivation
·   Performance Management
·   Personal Development
·   Quality Improvement
·   Sales Skills
Stress management Training - Understanding stress at work
Stress means different things to different people. You may feel it’s too much work or it may be too little. Perhaps it’s a deadline or maybe you can’t function without one. Stress may result in a loss of appetite or the desire to over-eat. It may encourage you to become withdrawn or to become loud and angry. To study stress it is, therefore, important to understand what stress is. This training activity aims to help participants understand that stress is a response to pressure. Because this is an introductory session, it will also deal with the participants’ expectations of the training.
You begin this training activity by establishing the participants’ expectations for the session through instruction and discussion, and the participants work towards an agreed definition of stress. In groups, they go on to identify potential sources of pressure and then in plenary discussion conclude that it is people who create and dictate levels of stress at work.
Who is it for: This training activity is intended for use by trainers to ensure that all participants have a common understanding of what stress is and where it comes from.
    * Themes:
    * Pressure at work,
    * Stress,
    * Stress management,
    * Understanding stress,
Leadership training
People often think about leadership in terms of the rather dramatic qualities of many public figures. They think that to be a leader you have to be charismatic, brave and very clever. For this reason they are alarmed or amused by the idea that they themselves could be leaders. ‘What is a leader like?’ from the First-time Leadership activity pack was designed to undermine that anxiety. This activity is about moving on from that approach to think about leaders in terms of what it is a leader needs to do. The whole activity is based very firmly on John Adair’s work on action centred leadership which is excellent preparatory reading for trainers who plan to run these activities.
You start the activity by carrying out a brief discussion of what makes a successful leader. The participants then work in teams to carry out a simple card sorting exercise under the direction of a randomly selected leader. Discussion of the exercise leads into a final session which identifies the key actions and aims of the leader in terms of juggling the three elements: the task; the team; and the individuals.
Who is it for: This training activity is intended for use by trainers to introduce participant to the fundamental idea that leadership is about action.
Team Emotional Intelligence
More and more organizations are moving away from hierarchical structures, and relying to a much greater extent on teams to create and run projects. The way team members relate to each other is vital to success. Whatever the project, the team members must be good communicators who can maintain motivation and deal with any differences in viewpoints before they reach the stage of hostile conflict. So you need a team of individuals with emotional intelligence. However, it doesn’t necessarily follow that, if you’ve got that, the team itself will have emotional intelligence. The whole is not always greater than the sum of its parts, and can, indeed, sometimes be less. This training resource explores the foundation blocks for emotional intelligent teamwork.
Who is it for: This emotional intelligence training resource is intended for use by trainers with participants to explore the dynamics of a dysfunctional team, looking at the underlying problems, and focusing on ways to help the team to knot together and improve their EQ.
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