ISO/TS 16949 Clauses
1. Scope
2. Info References
3. Terms and Conditions
4. Quality Management System
5. Management Responsibility
6. Resource Management
7. Product Realisation
8. Measurement, Analysis and Improvement
Turtle Model in Process Approach
Customer Directed Process
1. Market Survey / Customer Specific Requirements
2. Adjudication / Quotation
3. Order / Demand
4. Product and Process Design
5. Product and Process Realization / Validity
6. Product Production / Manufacturing
7. Delivery
8. Payment
9. Warranty / Service
10. After Sales Customer Feed-backs